Refund Policy

Effective Date: April 29, 2026

Palm Haven Illumination values customer satisfaction. Because many of our products and services may be custom-made, installed, or specially ordered, the following refund policy applies.

1. Custom Orders / Made-to-Order Products

Custom-built lighting systems, personalized products, special-order items, and made-to-order materials are non-refundable once production or ordering has begun.

2. Standard Products

Unused standard products in new condition may be eligible for return within 14 days of delivery unless otherwise stated.

To qualify:

• Item must be unused and uninstalled

• In original packaging

• Include all accessories and parts

• Proof of purchase required

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. Installed Products / Labor

Installation labor, service calls, consultations, custom design work, and completed labor services are non-refundable once work has been performed.

4. Deposits

Deposits used to reserve scheduling time, custom materials, or project planning may be non-refundable depending on project status and materials ordered.

5. Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and order details. We will work quickly to repair, replace, or resolve the issue.

6. Cancellations

Orders canceled before production, material purchase, or scheduling may qualify for partial or full refund at our discretion.

7. Refund Processing Time

Approved refunds are typically processed within 5–10 business days depending on payment provider or bank processing times.

8. How to Request a Refund

Please contact:

Palm Haven Illumination
Email: [Your Email Here]
Phone: [Your Phone Number Here]

Include your name, order number, and reason for request.

9. Chargebacks

We encourage customers to contact us first so we can resolve any concerns before initiating a payment dispute or chargeback.