Shipping Policy

Effective Date: April 29, 2026

Palm Haven Illumination is committed to making delivery simple and transparent.

1. Shipping Included in Price

Shipping costs are included in the listed purchase price for eligible orders within the continental United States unless otherwise stated.

No surprise shipping fees at checkout for qualifying standard orders.

2. Processing Time

Most in-stock orders are processed within 2–5 business days after payment is received.

Custom-built, made-to-order, or large-volume orders may require additional production time. Estimated timelines will be communicated after purchase.

3. Delivery Time

Typical delivery times after shipment:

• Standard Shipping: 3–7 business days

• Large or custom freight shipments: varies by carrier and location

Delivery dates are estimates and not guaranteed.

4. Shipping Areas

We currently ship within the continental United States.

Additional charges may apply for:

• Alaska

• Hawaii

• Puerto Rico

• International orders

• Remote or restricted delivery zones

Please contact us before ordering for these locations.

5. Tracking Information

When available, tracking information will be sent once your order ships.

6. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, contact us within 48 hours of delivery (or expected delivery date).

Please include:

• Full name

• Order number

• Photos of damage (if applicable)

We will work quickly to resolve the issue.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. Delays or extra charges caused by incorrect address information may be the customer’s responsibility.

8. Multiple Shipments

Some orders may arrive in separate packages depending on item size, stock location, or availability.

9. Contact Us

Palm Haven Illumination
Email: [Your Email Here]
Phone: [Your Phone Number Here]